Support & Contact Policy

Vital Voice Media LLC is committed to providing prompt support, transparent account control, and clear communication channels for our users.

Dedicated Contact Mailboxes

Account Deletion & Data Wipe SLA

You may initiate the deletion of your account and all associated data at any time directly through the Vital Voice mobile application by navigating to Settings → Account → Delete Account.

Alternatively, you may email privacy@vitalvoiceapp.com with the subject line "Account Deletion Request".

• Immediate Action: Account access and sessions are immediately revoked upon confirmation.
• 30-Day Production Wipe: All account identifiers, profile data, transcripts, and structured journal entries are permanently deleted from active production databases within thirty (30) days.
• Backups: Encrypted system backups overwrite on a standard rolling 90-day cycle.

Unauthorized Recording Complaint Review Protocol

Vital Voice requires all users to record only their own voice or possess legally required consent. If you believe your voice was recorded without authorization, please submit a notice to privacy@vitalvoiceapp.com with the subject "Unauthorized Recording Notice".

Our compliance team targets an initial response within 24 to 48 business hours to verify and process legitimate requests.